Customer relationship management (or CRM) is without a doubt a critical aspect of project management. As a project manager, you will have to deal with different people with varying beliefs and unique personalities from time to time. As the head of the team, you are expected to take care of your clients' demands every step of the way. When you miserably fail to exhibit customer handling prowess, every Online project is put in serious jeopardy.
Obviously, your interaction with your clients influences the success of your Online campaigns. Do you desire to know how you can avoid possible conflicts with your customers? Do you want to learn how they reach out to service providers like you? Well, begin the learning process by discovering more about 2 client personalities you may encounter every now and then:
Low tech clients: Low tech customers have little or no knowledge about the course of designing websites and manipulating site rankings. They aren't very familiar with technical concepts and usually have difficulties understanding technical information submitted to them. When dealing with low tech clients, avoid using technical jargon.
In-a-hurry clients: These clients want everything done in an instant. They want great Online results in a matter of days. They demand responses in an hour. “In-a-hurry” clients are workaholics, and they expect you to be the same. Sometimes, you have to tell them that their requests are impossible, but always do so in a light way. The only advantage of collaborating with these clients is that they pay for the top package.
I get leads and prospects coming to me, and even though they show interest…I often totally forget to get back to them. Or I'll forget all together where we even left in the first place.
It really a huge waste of the time and money when you let leads go like that.
I don't have to worry about that anymore. This new Customer Relations ( CRM ) software is going to change my business… and I know it can do the same for yours.
The fortune is in the follow up. All the cool $6-figure earning boys and girls are using it.